Privacy Policy

1. Data controller

The data controller responsible for the processing of personal data collected through this website is:

2. What personal data we may collect

Through this website and the contact channels associated with Ocnos Psychology Clinic, we may collect the following categories of data:

• Identification data, such as first name and surname.
• Contact details, such as email address, telephone number or information provided in forms.
• Data related to appointment requests, availability and preferred mode of care.
• Data voluntarily included by the user in messages, emails or forms.
• Website browsing and usage data, as explained in the Cookies Policy.
• Where applicable, health-related data when provided by the data subject in the context of an enquiry, a request for care or a clinical process.

3. Purposes of processing

We process personal data for the following purposes:

• To deal with information requests made through the website, email, telephone or WhatsApp.
• To manage the booking, confirmation, modification or cancellation of appointments.
• To manage the professional, clinical or pre-clinical relationship with patients and prospective patients.
• To respond to enquiries related to the psychology services offered by Ocnos Psychology Clinic.
• To send communications directly related to a request made by the user.
• To comply with applicable legal, administrative, accounting or healthcare obligations.
• To improve the operation of the website and analyse its use, provided that the user has consented to the relevant cookies or analytical tools.

4. Legal basis for processing

The processing of personal data is based, depending on each case, on one or more of the following legal bases:

• The consent of the data subject, for example when they voluntarily contact us, accept the use of certain cookies or provide information through forms.
• The application of pre-contractual measures at the request of the data subject, for example when requesting information or arranging an appointment.
• The performance of a contractual or professional relationship, where services are actually provided.
• Compliance with legal obligations applicable to the data controller.
• Where appropriate, the processing of health data in accordance with applicable healthcare and data protection legislation.

5. Data retention

Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected and, afterwards, for the periods required by applicable legislation or for as long as legal liabilities may arise.

• Contact details and general enquiries will be kept for as long as necessary to deal with the request and any appropriate follow-up.
• Data associated with appointment management or a professional relationship may be kept for the duration of that relationship and for the legal periods that follow.
• Data processed on the basis of consent will be kept until that consent is withdrawn, without prejudice to any legally required retention periods.
• Browsing data will be kept in accordance with the Cookies Policy and the settings of the tools used.

6. Recipients and data processors

As a general rule, personal data will not be disclosed to third parties unless required by law or where necessary for the proper provision of the service.

However, certain providers delivering services to Ocnos Psychology Clinic may have access to personal data as data processors, solely for the purpose of providing their services and subject to the legally required safeguards.

• Web hosting and technical support provider.
• Email provider and professional communication tools.
• Appointment management platform, where applicable.
• Website analytics platforms, where accepted by the user.
• Payment gateways or payment service providers, where applicable.

7. International data transfers

Some of the technology providers used by Ocnos Psychology Clinic may be located outside the European Economic Area or may provide their services from jurisdictions involving international data transfers.

In such cases, Ocnos Psychology Clinic will adopt the appropriate safeguards required by applicable legislation, such as standard contractual clauses or other legally valid mechanisms.

If you would like more specific information about the providers used and any international transfers that may occur, you may request it via the contact email address indicated in this policy.

8. Rights of data subjects

You may exercise, under the terms established by applicable legislation, the following rights:

• The right of access to your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure, where applicable.
• The right to object to processing in certain circumstances.
• The right to restriction of processing.
• The right to data portability, where applicable.
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• The right to lodge a complaint with the Spanish Data Protection Agency if you believe the processing does not comply with current legislation.

To exercise your rights, you may write to info@ocnos-clinic.com, stating your full name, the right you wish to exercise and enclosing, where necessary, documentation that allows us to verify your identity.

9. Data provided by third parties

If a person provides personal data belonging to third parties, they guarantee that they have sufficient legal basis to do so and undertake to pass on the information contained in this Privacy Policy where appropriate.

10. Information security

Ocnos Psychology Clinic applies reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing, taking into account the nature of the data processed and the associated risks.

11. Links to third-party websites

This website may contain links to third-party websites. Ocnos Psychology Clinic is not responsible for their privacy policies, content or practices, so we recommend reviewing their terms before providing them with personal data.

12. Changes to this policy

Ocnos Psychology Clinic may update this Privacy Policy where necessary due to legal, technical, organisational or operational changes in the processing carried out. In the event of significant changes, users will be informed in a visible way through the website whenever appropriate.